The NewsgroupDirect Blog » Support http://www.newsgroupdirect.com/blog News and Happenings For NewsgroupDirect and the Usenet World Thu, 08 Jul 2010 13:52:22 +0000 en hourly 1 http://wordpress.org/?v=3.0 Website Maintenance Tonight (UPDATED) http://www.newsgroupdirect.com/blog/2010/07/02/website-maintenance-tonight/ http://www.newsgroupdirect.com/blog/2010/07/02/website-maintenance-tonight/#comments Fri, 02 Jul 2010 14:45:13 +0000 ngdblog http://www.newsgroupdirect.com/blog/?p=280 NewsgroupDirect.com will be unavailable tonight from 9 PM EST until 11 PM EST. We are going to be migrating the website to new servers and upgrading database configurations.

The usenet servers will not be affected by this downtime and will be available normally. The NGD helpdesk will also still be available.

Contact our support team with any questions or concerns.

UPDATE: Maintenance has been rescheduled for 9AM – 11AM EST July 5.

]]> http://www.newsgroupdirect.com/blog/2010/07/02/website-maintenance-tonight/feed/ 0 50 Connections Now Available! http://www.newsgroupdirect.com/blog/2010/02/15/50-connections-now-available/ http://www.newsgroupdirect.com/blog/2010/02/15/50-connections-now-available/#comments Mon, 15 Feb 2010 19:00:41 +0000 ngdblog http://www.newsgroupdirect.com/blog/?p=256 We’re excited to announce that we are now able to offer our customers 50 concurrent connections. NewsgroupDirect continues to invest in our infrastructure as a part of our commitment to having the best service in the industry.

How Will This Affect You?
We are providing these upgrades to our customers free of charge. So if your account previously had 20 connections you will now have 50 connections. If your account previously had 10 connections you will now have 20. The number of concurrent connections allowed determines the number of articles that you are allowed to fetch at a time. So, theoretically, having more connections will allow you to download more simultaneously, increasing your total throughput.

NewsgroupDirect, the Usenet Company, is America’s premier usenet provider, providing access to more than 100,000 usenet newsgroups.

]]> http://www.newsgroupdirect.com/blog/2010/02/15/50-connections-now-available/feed/ 0 Newsrover 14.2 Now Available http://www.newsgroupdirect.com/blog/2009/06/02/newsrover-142-now-available/ http://www.newsgroupdirect.com/blog/2009/06/02/newsrover-142-now-available/#comments Tue, 02 Jun 2009 15:46:05 +0000 ngdblog http://www.newsgroupdirect.com/blog/?p=65 We have just uploaded the latest version of Newsrover to the Member’s area. Please login now and update. Let us know if you have any problems.

]]> http://www.newsgroupdirect.com/blog/2009/06/02/newsrover-142-now-available/feed/ 0 Newsrover 14.1 Now Available http://www.newsgroupdirect.com/blog/2008/11/12/newsrover-141-now-available/ http://www.newsgroupdirect.com/blog/2008/11/12/newsrover-141-now-available/#comments Wed, 12 Nov 2008 16:01:06 +0000 ngdblog http://newsgroupdirect.com/blog/?p=31 We now have the latest version of Newsrover, 14.1, available for download. We recomend all users move to this new version as soon as possible. This version includes an improved installer, which will eliminate installation issues that some users have reported in previous versions.

Other enhancements in the new version include support for Transport Stream (.ts) file sets and automatic RAR file handling.

]]> http://www.newsgroupdirect.com/blog/2008/11/12/newsrover-141-now-available/feed/ 1 NewsRover 13.2 Now Available http://www.newsgroupdirect.com/blog/2008/03/31/newsrover-132-now-available/ http://www.newsgroupdirect.com/blog/2008/03/31/newsrover-132-now-available/#comments Tue, 01 Apr 2008 05:54:41 +0000 ngdblog http://newsgroupdirect.com/wordpress/?p=14 We’ve just posted the latest version of Newsrover in My Account. We recommend everyone login now to download and upgrade.

]]> http://www.newsgroupdirect.com/blog/2008/03/31/newsrover-132-now-available/feed/ 0 Live Chat Now Available In Support http://www.newsgroupdirect.com/blog/2008/03/03/live-chat-now-available-in-support/ http://www.newsgroupdirect.com/blog/2008/03/03/live-chat-now-available-in-support/#comments Tue, 04 Mar 2008 05:52:22 +0000 ngdblog http://newsgroupdirect.com/wordpress/?p=10 In addition to our snazzy new support system, we’d like to announce that we now have live chat available. You can now use live chat for any support questions that you have. Live chat will ensure quicker response to your issues.

]]> http://www.newsgroupdirect.com/blog/2008/03/03/live-chat-now-available-in-support/feed/ 2 New Support System http://www.newsgroupdirect.com/blog/2008/03/02/new-support-system/ http://www.newsgroupdirect.com/blog/2008/03/02/new-support-system/#comments Mon, 03 Mar 2008 05:52:07 +0000 ngdblog http://newsgroupdirect.com/wordpress/?p=8 We are proud to announce the launch of our new and improved support system. We now have an extensive knowledgebase for our users. Now, you will be able to look through our KB to find information about any problems you may be having without having to submit a support ticket. The answers to the most common support questions can all be found in the knowledgebase.

Our improved support ticket system will also lead to improved response times and even better overall customer satisfaction. So, from now on, please submit any support tickets by clicking on Support, not Contact Us.

Take a look at the new support system and let us know what you think! You can click on Contact Us to send us any comments.

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