Frequently Asked Questions

General Usenet Information

Potential NewsgroupDirect Customers

NewsgroupDirect Service Questions

StorageNinja Account Questions

What are newsgroups?

Visit our All About Usenet section to learn more about what newsgroups and usenet are and how they work.

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How do I use newsgroups?

Reading and downloading information from newsgroups requires both access to news servers and software to read the messages posted on those servers. You use the software to connect to the news server and then you search through the messages for the files that you are looking for. You can visit our Support pages for more information on how to get started using newsgroups and news reader software. Also, visit our All About Usenet section to learn more about what newsgroups and usenet are and how they work.

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What is NewsgroupDirect?

NewsgroupDirect is the best usenet service provider in the world. We make it our goal every day to provide superior service, support, and affordability that other providers can't offer. Click the following for more reasons why you should make us your provider or choice.

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Why is NewsgroupDirect the best service available?

NewsgroupDirect provides the best usenet experience possible. From our top-notch customer service to our affordable, reliably, high-quality plans. Click the following for more reasons why you should make us your provider or choice.

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What membership plans are available & how much are they?

NewsgroupDirect offers a variety of plans large enough to suit the needs of just about any customer, all while being affordable. Whether you are a power user who needs the flexibility of unlimited downloads or a new user just looking to get started, we have a plan that's right for you. Remember, it's easy to change between any of our plans at any time, so you're never stuck in a plan that doesn't fit your needs.

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Is there a free trial available?

We currently offer a 7 Day, 15 GB free trial. That means that you can signup for our service and not pay for 7 days or until you use 15 GB, whichever happens first. Free trials are not available on block accounts.

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What is SSL-encrypted access?

SSL-Encryption is a method for protecting your information as you use your usenet account. It encrypts (scrambles) your information so that what you download cannot be deciphered.

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How do I add SSL-encrypted access to my current plan?

If your plans do not include SSL access, you can upgrade to a higher plan simply by logging into the website.

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What are block accounts?

Block accounts are an easy, no-commitment way to use our service. Block accounts essentially let you pay as you go, buying blocks of bandwidth whenever you run out. A block account means no subscription, so you're free to control how often and how much you pay.

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Do block accounts expire?

Block accounts will never expire. So if you buy a large block you can expect to have that bandwidth available until you've completely used it.

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What types of payments does NewsgroupDirect accept?

Currently, NewsgroupDirect accepts the following major credit cards: Visa, MasterCard, American Express, and Discover. Through our WorldPay European payment gateway we can accept the following: Visa Electron, Delta, JCB, Solo, and Switch.

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How can I contact NewsgroupDirect?

If you need support then you can simply visit our Support Center. If you need to contact us about anything else then you can simply Contact Us.

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Does NewsgroupDirect log what I download?

We do not and cannot log what you download. All we can see is the volume of information that you download, not the content.

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Does NewsgroupDirect censor newsgroups?

We do not censor or filter any of the information you may see in newsgroups. Please be aware of this fact as you use our service.

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Does my unused bandwidth rollover?

Unused bandwidth does not rollover. At the beginning of each billing cycle you will get the same amount of bandwidth, regardless of how much bandwidth you used the previous cycle.

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What happens if I go over my bandwidth allowance?

If you go over your bandwidth you will be locked out of the server until your cycle resets and you have more bandwidth applied. If you use auto-recycling then you should have more bandwidth available in about an hour.

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What time does my bandwidth reset?

You can expect your bandwidth to reset between 12 AM and 1 AM EST on your cycle date.

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How can I change to a different plan?

You can simply login to our website and follow the links to change your plan.

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Does downloading headers count toward my bandwidth usage?

We give a 10% allowance on all accounts for header downloads. All headers downloaded will show up in your usage statistics. So, for example, a 20 GB account will really have 22 GB of usage counting the header allowance.

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How can I cancel my account?

Just login to our website and follow the links to cancel your account.

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How do I see how much bandwidth I have used?

You can see how much bandwidth you have remaining and your usage history by logging into our website.

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How many concurrent connections do you allow?

The number of connections allowed changes with each of the pricing plans that we offer. To upgrade to a higher plan you can simply login to our website.

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How do I update my billing information?

Simply login to our website and follow the links to update your billing information.

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What is StorageNinja?

StorageNinja is an online storage and backup service that has partnered with NewsgroupDirect to offer our customers this invaluable service.

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Does my account include StorageNinja?

New unlimited account customers are eligible for a complimentary StorageNinja account. You will receive your StorageNinja account information by email upon your registration for a NewsgroupDirect account.

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How do I cancel StorageNinja?

Your StorageNinja account will automatically be cancelled if you cancel your NewsgroupDirect account. If you wish to cancel your StorageNinja account without canceling your NewsgroupDirect account, please contact StorageNinja support and tell them what you would like to do.

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How do I login to StorageNinja?

If your account includes StorageNinja access you should have received an email from them with your login information. Follow the link in the email to login to their site. If you have forgotten your password you can reset it at their site. StorageNinja support and tell them what you would like to do.

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How do I reset my password to StorageNinja?

If you need to reset your password you can reset it at their site. StorageNinja support and tell them what you would like to do.

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Help/Support